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FAQ'S

Online Shopping

If for any reason you are not 100% satisfied with your purchase, we will gladly accept returns within 30 days of your order being placed.

The product needs to be in the original condition you received it (e.g. unopened and unused). You will need to send the goods back to Pet Connect in order to process a refund.

Please note: We cannot refund food or treats that have been opened. Make sure to check the sizing guide before ordering collars and clothing. If you’d like to make a return, please contact us.

If you wish to return an item, please first write to us at info@petconnect.nz and let us know how we can help!

Please note that for returned items, we may offer an exchangegift card credit, or refund at our discretion.

Our returns policy lasts for 30 days.

If you wish to exchange an item, please first write to us at info@petconnect.nz and let us know how we can help.

We only replace items if they are defective or damaged. 

You will be sent an email with a tracking code once your order has been shipped. You can check this at anytime to check the status of your order.

If you have any questions regarding your order, please contact us

You do not need an account to checkout. However, if you do register an account with Pet Connect then you’ll be instantly rewarded with every order.

If you don't have an account with us and want to update your address, phone or email details with Pet Connect, send us a message and we’ll update it for you.

If you do have an account, you can login and update the information yourself here

Absolutely, we want to ensure we are offering competitive prices...so if you think we can do better, please tell us! If you find a lower price on an identical item stocked in NZ, we’ll happily match it. Email us at info@petconnect.nz.

 We accept all major credit and debit cards, Paypal and Internet Banking (via Paypal), Google Pay and Apple Pay. 

Yes, absolutely. Our website is PCI compliant and hosted on very secure Shopify servers. You have nothing to worry about! Read up on our privacy policy here.

No, sorry. At this stage our online store only allows one coupon code to be entered per order.

Shipping

We offer free shipping on all orders over $49.

Your courier will leave your parcel somewhere safe on your property if you are not home.

Leave a comment at the cart to let the courier know where would suit you best.

You can upgrade your shipping from Standard to Signature Required for $3.

You can expect to receive your order in 3-5 business days from when you ordered.

Please note: Because we ship from Waiheke Island (Auckland), in the odd case of extreme weather or unavoidable interferences, delivery times may be extended.

You will be sent an email with a tracking code once your order has been shipped. You can check this at anytime to check the status of your order.

If you have any questions regarding your order, please contact us.

Recurring Orders

1. Find the item on our website that you would like a recurring order for.

2. Select the Subscribe & Save 5% and choose the frequency of your order.

3. Enter all your Shipping information, Shipping preferences and Billing information.

4. Select Place my order. 

5. That's it.

**Please note** Deliveries leave Waiheke Mon-Fri. It will be despatched on the chosen day of subscription. 

When you sign into your Pet Connect account you will have full control over how often you receive your order, or if you would like your upcoming orders to land on a specific day of the week or month.

1. From the Pet Connect storefront, select Account at the top right of the screen .

2. Enter Email 

3. Enter Password

4. Select Sign In

5. Select Manage Subscription which is on the left above your name and address. 

1. From the Pet Connect storefront, select Account at the top right of the home screen .
2. Select Manage Subscription. 

3. From your manage subscription page click on the Change Date. 
4. Enter your Next Order Date or click on the Calendar to pick a day and date. 

5. Select Save Changes 

1. From the Manage subscription page click on Change frequency in the order frequency section.

2. Then select Frequency and Interval.

3. Then Save Changes. 

 1. From the Manage subscription Page click the View Details link. 

2. Here you will see your details such as Shipping address, Payment Information, and Upcoming Orders however if your wanting to edit your products click on the Products in your subscription.

3. Then select your product and then click Save Changes.

Becoming a Part of the Pack

We are always on the hunt for home grown talent. Send us a message detailing your brand and the great pet products you provide and we will get back to you un due time. 

If you are a registered charity and are interested in learning more about Pet Connect's charity programme, please contact us.

Love shopping with Pet Connect but can’t see your favourite product here? Send us a message to let us know what we’re missing.