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Auto Order FAQ's

How do I sign in and view my Auto Order?

♥︎ Find the item on our website that you would like a recurring order for.

♥︎ Select the Auto Order & Save 5% and choose

♥︎ Choose the Frequency thats right for you and your pet. Don’t worry if you don’t get this right the first time, this can always be adjusted. ♥︎ Select the Quantity of Products and Add to cart.

♥︎ Enter all your Shipping information, Shipping preferences and Billing information.

What if there is a product that isn’t available for Auto Order?

♥︎ We try our best to get all relevant products up for Auto Order but if you find something that your want to put on Auto Order then flick us a little message and we can set this up for as soon as possible.


Please Note; 
Deliveries leave Waiheke Mon-Fri. It will be despatched on the chosen day of subscription. 

No other discount codes can be used in conjunction when you set up your Auto Order as this will cause your order to not process properly and you will have to set your Auto order again.

How do I change the products in my Order?

♥︎ From the Home page navigate to the Account in the top right of our website.

♥︎ Sign in using your Email & Password or Create an Account

♥︎ Click on the Manage Auto Orders which is hiding on the top right 
♥︎ From the Manage subscription Page click the View Details link. 

♥︎ Here you will see your details such as Shipping address, Payment Information, and Upcoming Orders however if your wanting to edit your products click on the Products in your subscription.

Then select your product and then click Save Changes.

 

How do I sign in and view my Auto Order?

When you sign into your Pet Connect account you will have full control over how often you receive your order, or if you would like your upcoming orders to land on a specific day of the week or month.

 

♥︎ From the Pet Connect storefront, select Account at the top right of the screen .

♥︎ Enter Email 

♥︎ Enter Password

♥︎ Select Sign In

♥︎Select Manage Auto Order which is on the left above your name and address. 

 

How to change the order date of your Auto Order?

♥︎ From the Pet Connect storefront, select Account at the top right of the home screen 
♥︎ Enter Email 

♥︎ Enter Password
♥︎Select Manage Auto Order. 

♥︎ From your manage Auto Order page click on the Change Date. 
♥︎ Enter your Next Order Date or click on the Calendar to pick a day and date. 

♥︎Select Save Changes 

How to change the frequency of your Auto Order?

♥︎From the Pet Connect storefront, select Account at the top right of the screen .

♥︎Enter Email 

♥︎ Enter Password

♥︎ Select Sign In

♥︎ Select Manage Auto Order which is on the left above your name and address. 

♥︎ From the Manage Order page click on Change frequency in the order frequency section.

♥︎Then select Frequency and Interval.

♥︎ Then Save Changes . 
♥︎Then change your Order date (if you need to) as changing your frequency won’t automatically change this for you.

 

How do I cancel my Auto Order

♥︎From the Pet Connect storefront, select Account at the top right of the screen .

♥︎Enter Email 

♥︎ Enter Password

♥︎ Select Sign In

♥︎ Select Manage Auto Order which is on the left above your name and address. 

♥︎ Scroll down to the bottom of the page and expand the Cancel Subscription box

♥︎ Hasta la vista, was so awesome having your support.

I am still having issues?

♥︎ We would LOVE to help. Send us an email here