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COVID-19 FAQS

COVID-19 FAQS

 

Updated 27 April 2020

 

Kia Ora Pet Connect Pack, 

Your pets are essential, and so are we.

Throughout the uncertainty of the next few weeks, you can rest a little easier knowing we’re here for all of your pet’s essential needs.

 

Level 3 Update

 

  • Ordering: you can continue to order online and check stock availability at petconnect.nz or over the phone on 09 998 0054
  • NZ-Wide Delivery: our warehouse facility is fully operational and will continue as normal along with our delivery partner Courier Post, however there may be some extended delivery timeframes.
  • Waiheke Hand-Delivery: We are delivering daily to Oneroa, Surfdale, Palm Beach, and Ostend. Rocky Bay deliveries are on Monday and Wednesday. Onetangi deliveries are on Tuesday and Thursday. Bottom end deliveries are on Thursday only. If you require any items outside of these times, see below for click and collect options.
  • Click and Collect: Monday to Friday 10am - 4pm we are able to offer contactless click and collect from our Ostend retail store. We will endeavour to provide 30min turnaround times for this service but will contact you if there is any reason for delay. Please stay in your vehicle and call us on 09 889 0054 and we will bring your order out to you. 
  • Products: Some of our suppliers who were unable to remain open are processing our orders as soon as possible. We may continue to see some limited availability on some items but this should be back to normal by 10 May 2020. Please contact us on 09 889 0054 if there is something you need and we can advise when it will likely be back in stock.
  • Help: we understand that some people may have limited access to the internet or online store during this time. Our customer team are able to assist you over the phone with any order needs, call us on 09 889 0054.

 

We hope you all stay safe and continue to have some awesome pet hangouts during this time.

 

And remember - Wash your hands 

 

Ngā mihi maioha,

 

Jasmine Sinden & Opie Dog

Managing Director & Ex-racing Greyhound

Pet Connect NZ