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COVID-19 FAQS

Kia Ora Pet Connect Pack, 

Your pets are essential, and so are we.

Throughout the uncertainty of the next few weeks, you can rest a little easier knowing we’re here for all of your pet’s essential needs.

 

What remains the same? 

  • Ordering: you can continue to order online and check stock availability at petconnect.nz
  • Help: we understand that some people may have limited access to the internet or online store during this time. Our customer team are able to assist you over the phone with any order needs, call us on 09 889 0054.
  • Delivery: our warehouse facility is manned by two people from the same address so is able to continue to operate as normal along with our delivery partner Courier Post, however there may be some extended delivery timeframes.
  • Products: we have seen incredible demand for our products over the past week so it is possible that items will temporarily be out of stock. All bar one of our suppliers have indicated that they are able to continue to work during the lockdown to provide essential pet product to our community. Please contact us on 09 889 0054 if there is something you need and we can advise when it will likely be back in stock.

What is changing?

  • Retail Stores: To keep our team safe, we will be temporarily closing the doors of our retail store on Waiheke at 5pm Wednesday 25 March. We’ll still be operating as normal online at www.petconnnect.nz, packing and distributing your orders all around the country. We will also continue to operate a daily free delivery service with contactless payment options and social distancing on Waiheke to support the community. 
  • Click and Collect: we will offer a contactless click and collect option from our Ostend store Monday - Friday 10am - 12pm. Please ensure you leave a mobile number on the order details so we can contact you when the order is ready. To minimise contact our team will have the order waiting out front of the store for you to collect. 

 

We hope you all stay safe and have some awesome pet hangouts during this time.

 

And remember - Wash your hands 

 

Ngā mihi maioha,

 

Jasmine Sinden

Managing Director

 

Pet Connect NZ