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COVID-19 FAQS

 

Updated 12 October 2021

 

Your pets are essential, and so are we.

 

Throughout the uncertainty of the next week or so, you can rest a little easier knowing we’re here for all of your pet’s essential needs.

 

How does it all work during level 3?

  • Courier Delays: Our Courier Partner, NZ Post are experiencing significant volumes of parcels being sent in Auckland and this combined with COVID operating restrictions is causing delivery delays of up to 5 working days. See more

  • Retail Stores: To keep our team safe during level 3, and to adhere to Covid-19 guidelines, our retail store is closed for walk ins, however you can either call us to do a click & collect OR order online. 

  • Online: We’ll still be operating as normal online at www.petconnnect.nz, packing and distributing your orders all around the country and completing local deliveries.

  • Delivery: We will also continue to operate a daily free delivery service with contactless payment options and social distancing on Waiheke to support the community. To order either place an order online through this website, email us at info@petconnect.nz or call us on 098890054 and we can assist in generating the order.
    • Help: we understand that some people may have limited access to the internet or online store during this time. Our customer team are able to assist you over the phone or on email with any order needs, call us on 09 889 0054 or email at info@petconnect.nz.

    • For Waiheke Customer, please visit the Waiheke Covid FAQ's

     

    We hope you all stay safe and have some awesome pet hangouts again during this time.

    Ngā mihi maioha,

    Jasmine Sinden & Opie Dog

    Managing Director & Ex-racing Greyhound

    Pet Connect NZ